We handle recruitment, matching, continuity and replacement so Case Managers, Deputies and Solicitors can focus on the bigger picture.

Key benefits

  • Zero upfront recruitment cost (reduces case management burden and risk)
  • Rapid mobilisation for interim payments and early-stage support
  • You lead the match (shortlist and interview involvement)
  • Built for complex, high-stakes cases where consistency and reliability matter
  • Continuity-focused recruitment to stabilise long-term packages
  • Temp-to-Perm flexibility (3 or 6 months) for long-term transitions
  • UK-wide coverage with local understanding

Who this is for

Case Managers

You assess need, design the package, and coordinate everything. You don’t need to recruit staff and manage payroll. We take that off your plate, keeping you in the match.

Court of Protection Deputies

You need clear, defensible, low-admin solutions that protect your client and satisfy your oversight obligations. We provide transparency, consistency and sustainable arrangements.

Solicitors Supporting Claimants

Your client has just received interim (or settlement) funding. They need support mobilised quickly and sustainably. We handle the execution while you manage the legal side.

How we fit across the claim lifecycle

Stage 1:
Early Claim / Interim Payment

Support is needed urgently. Waiting for full settlement creates risk and uncertainty.

What we do:

Rapid mobilisation of interim support

Flexible, rolling arrangements

No long-term commitment required

Stage 2:
Case Management Planning

The package is scoped. The Case Manager is in place. But recruitment is time-consuming.

What we do:

Targeted recruitment for the specific package

You’re involved in the match

Structured mobilisation process

 

Stage 3:
Post-Settlement

Funding is secured. Long-term stability is critical. The client needs consistency, and you need a reliable provider.

What we do:

Rolling contract staffing (ongoing continuity)

Temp-to-Perm transition options (3 or 6 months)

Built-in replacement pathways

Continuity-led matching to stabilise outcomes

Two support models to fit your funding stage

Rolling Contract Staff Provision

Full outsourced staffing for the support element of the package.

Happiest at Home takes responsibility for:

  • Recruitment and sourcing
  • Screening and matching
  • Staff provision and continuity
  • HR, discipline and compliance
  • Replacement sourcing and onboarding
  • Payroll, tax, pension and NI
  • Employment law support if needed

 

Best for:

  • Post-settlement long-term packages
  • Cases where stability and consistency are non-negotiable
  • Reducing churn-related safeguarding risk
  • Situations where you want a single point of contact

 

What you get:

  • Dedicated account manager for mobilisation and ongoing support
  • Clear escalation route if performance or fit needs adjustment
  • Replacement sourcing without restarting recruitment
  • Predictable, all-inclusive hourly fee (no hidden costs)

Temp-to-Perm Support (3 or 6 months)

A structured pathway to place the right person quickly, trial them in post, then transition to permanent arrangement.


Best for:

  • Interim and early-stage funding
  • Building confidence in long-term arrangements before full commitment
  • Proving fit and consistency in real-world conditions
  • Reducing “wrong hire” risk

Temp-to-Perm Option A: 3 Months

  • Included: 1 month free replacement if unsuitable
  • Outcome: Candidate available to transfer to agreed permanent arrangement at end of 3 months

Temp-to-Perm Option B: 6 Months

  • Included: 2 months free replacement if unsuitable
  • Outcome: Candidate available to transfer to agreed permanent arrangement at end of 6 months
  • Advantage: Lower hourly rate plus longer stability window


What you get:

  • Faster mobilisation without repeated “stop-start” recruitment
  • Reduced risk during the trial period
  • Clear transition pathway once fit and performance are proven
  • Continuity for the client without repeated onboarding

You’re part of the matching process

You know your client and their needs. We keep you involved so the match is right first time.

You’ll help define:

  • Support goals and day-to-day expectations
  • Essential skills and non-negotiables
  • Personality fit, communication style and professional boundaries
  • Risk considerations and what good looks like in practice
  • Preferred location and availability

You choose from:

  • A shortlist of suitable profiles
  • Your preferred interview or meet and greet method
  • Clear confirmation once you approve a candidate
work injury

The mobilisation process

  1. Brief (15-20 minutes) — hours, rota, location, start date, risks, goals, non-negotiables
  2. Sourcing and screening — we recruit specifically for this package
  3. Shortlist to you — profiles matched to your brief
  4. Your match decision — interview or meet and greet (your choice)
  5. Pre-mobilisation prep — we coordinate background checks, DBS, references, induction
  6. Mobilisation — client introduction and practical onboarding
  7. Stability and continuity — we manage replacements and adjustments if needed

Get in touch

If you’re managing a package, a case, or a funding stream and need reliable home support, we’re here to help.

Call us: 0345 030 3845 (Monday to Friday, 8am to 5pm)

Submit a Case

Ready to submit a case to Happiest at Home? Complete the form below, and we will get things started. 

Book a call


What problem does Happiest at Home solve for Personal Injury Claims Lawyers?

Happiest at Home helps Claims Lawyers secure suitable care and support staff for injured clients without the delay, administration and repeated recruitment burden that often slows down case progress. Our recruitment solutions are designed to help put practical support in place quickly, reduce disruption for the client and family, and support a smoother route from identified need to actual package delivery.

Why would a Claims Lawyer refer to Happiest at Home rather than leave recruitment to the family?

Families are often under pressure following a serious injury and may not have the time, confidence or structure to recruit safely and effectively on their own. Happiest at Home provides a managed recruitment route that helps reduce delay, improves structure around the staffing process, and gives the professional team greater confidence that support is being sourced in an organised and appropriate way.

What types of clients can Happiest at Home recruit for?

Happiest at Home is particularly suited to clients who require one-to-one support in the home or community following serious injury or disability, including people with:
• acquired brain injury 
• spinal injury 
• physical disability 
• complex mobility needs 
• rehabilitation-related support needs 
• outreach, enablement and community access needs 
• respite or regular support requirements 

The focus is on matching suitable support workers to the client’s needs, environment and wider goals.

What recruitment options do you offer?

Happiest at Home offers two main recruitment solutions.

Rolling Contract Recruitment Solution
A flexible ongoing agency arrangement for clients who need support put in place without committing immediately to direct employment.

Temp-to-Perm Recruitment Solution
A structured route where staff are supplied on an agency basis for an agreed period before transferring onto the client’s payroll or another longer-term arrangement if appropriate.

Current temp-to-perm options are:
3 months at £40.00 per hour with 1 month free replacement recruitment
6 months at £37.50 per hour with 2 months free replacement recruitment

Is there any upfront recruitment fee?

No. Happiest at Home offers zero upfront cost, which is a major advantage where early funding decisions can be sensitive and where professional teams want to avoid committing the client to recruitment spend before suitable staff have actually been identified and the package has started.

 How quickly can recruitment begin?

Recruitment can begin as soon as the brief is agreed and the contract is returned. Timescales depend on the location, hours, complexity of the role and candidate availability, but the service is designed to reduce the delay that often arises when recruitment is left unstructured or handled through multiple disconnected routes.

This can be especially valuable where there is pressure to progress rehabilitation, discharge planning or community-based support promptly.

How does the recruitment and matching process work?

The process is designed to reduce workload for the professional team while still allowing oversight.

Typically:
1. The brief, hours and client requirements are agreed. 
2. The contract is returned. 
3. Happiest at Home begins recruitment. 
4. Suitable CarePal profiles are shared. 
5. Preferred candidates can be identified before meet-and-greets are arranged. 
6. The support package only begins once the client and relevant professionals are satisfied with the choice. 
7. Billing only starts when the package is live. 

This gives lawyers a clear, structured solution they can confidently explain to clients and other professionals.

What happens if the first worker is not the right fit?

If a worker is not the right fit, Happiest at Home can recruit and introduce replacement candidates.

Under temp-to-perm:
• the 3-month option includes 1 month free replacement recruitment
• the 6-month option includes 2 months free replacement recruitment

This is particularly helpful in serious injury cases, where fit, reliability, communication style and consistency can all have a major impact on whether a package succeeds.

How does Happiest at Home help demonstrate that the arrangement is reasonable and cost-conscious?

Happiest at Home’s model is built to offer a commercially clear and defensible structure. Key features include:
• zero upfront cost
• transparent hourly rates
• weekly invoicing in arrears
• a clear temp-to-perm pathway
• defined replacement recruitment periods 
• a structured matching and approval process before a package starts 

This helps Claims Lawyers show that the staffing route chosen was practical, transparent and aimed at balancing speed, suitability and cost control.

Can Happiest at Home work alongside the Case Manager, Court Deputy and family?

Yes. Happiest at Home is designed to work alongside the wider professional team. We can support a process where the Claims Lawyer helps open the conversation, the Case Manager guides suitability and package needs, the Court Deputy oversees funding and best-interest decision-making where relevant, and the family remains involved in the practical realities of the support arrangement.

Can Happiest at Home provide evidence of hours delivered and value for money?

Yes. Happiest at Home understands that in serious injury matters there may be a need to evidence what support was actually delivered and whether the arrangement remains appropriate and proportionate.

Evidence linked to timesheets and recorded hours worked can help show:
• when support was delivered 
• how many hours were worked 
• whether invoiced hours align with delivered hours 
• continuity and consistency of package delivery over time 
• a clearer audit trail for professional review 

This can help lawyers and the wider team demonstrate that the support arrangement is not only appropriate in principle, but properly evidenced in practice.