We’re designed to help when you need:

  • Spot provision to stabilise a situation quickly
  • Direct Payment support that’s flexible and relationship-led
  • Planned packages that prioritise independence, routine and outcomes

Key facts

  • Service focus: enabling support, community access, wellbeing, respite, disability support, supported living at home
  • Commissioning routes: Direct Payments, spot purchasing, planned packages
  • Approach: continuity-led matching (dedicated worker or small consistent team)
  • Coverage: UK-wide matching (subject to availability and local arrangements)

Who this suitable for

Local Authority Commissioners

If you’re commissioning outcome-led support and need rapid, reliable mobilisation with clear communication and safeguards.

Social Workers & Brokerage Teams

If you need a provider who can help stabilise a package, reduce missed calls, and provide consistent staffing with practical reporting.

Direct Payment Recipients & Families

If you hold a Direct Payment and want support that feels human, consistent, and easy to manage.

What we can provide (typical packages)

Enabling support (independence-led)

  • Daily living support (routines, confidence, prompting, skills-building)
  • Reablement-style outcomes and step-down support
  • Structured weekly goals and progress note

Community access & wellbeing

  • Support to attend appointments, groups, volunteering, hobbies and day opportunities
  • Reducing isolation and increasing independence safely
  • Travel training / accompanied journeys (where appropriate)

Disability support

  • Learning disability, autism, mental health and physical disability support
  • Consistent approaches that reduce anxiety and improve engagement
  • Positive routine-building and family coordination

Planned respite and short breaks

  • Planned respite to prevent carer breakdown
  • Reliable cover that reduces last-minute cancellations

Urgent spot provision (stabilisation)

  • “Bridge” support while a longer-term plan is put in place
  • Hospital discharge support and short-term coverage
  • Crisis prevention / risk reduction packages

Direct Payments – how we help

Direct Payments can be powerful, but they can also feel complex for families.

We help Direct Payment recipients by providing:

  • Flexible scheduling (days/times that fit real life)
  • Continuity (dedicated worker where possible)
  • A clear start-up process (to reduce delays and misunderstandings)
  • Support coordination with family/social work teams (with consent)

If a family needs help managing employment admin, we can explain common options (managed accounts, payroll support, documentation) and what we can practically provide within our model.

Independent Living

Spot provision – when you need support fast

Spot provision is often needed when:

  • A package has broken down due to staffing inconsistency
  • A family is at risk of crisis or carer breakdown
  • You need interim support while longer-term recruitment/commissioning happens
  • A discharge plan needs immediate mobilisation

Our spot provision approach focuses on:

  • Speed + safety (mobilise quickly, without skipping checks)
  • Clear communication (who is attending, when, and what the plan is)
  • Stabilisation outcomes (reduce risk, restore routine, improve engagement)

Safeguarding, quality and communication

Our delivery expectations include:

  • Safer recruitment and screening checks (role-appropriate)
  • Clear boundaries, professionalism and respectful communication
  • Risk-aware support planning aligned to requested outcomes
  • Escalation routes for concerns, missed calls or risk changes
  • Regular updates to agreed stakeholders (with consent and information sharing in place)

Where regulated activity is required, support is delivered in line with applicable regulatory requirements and commissioning expectations.

CarePal
Companionship

What we need from you to mobilise

  • Support goals / outcomes and preferred approach
  • Hours, rota pattern, start date, and location
  • Key risks and triggers, including safeguarding info
  • Moving & handling needs and any equipment
  • Medication support requirements (if any)
  • Communication needs (capacity, best contact method, consent preferences)
  • Funding route: Direct Payment / spot / planned package

Send a referral

Get in touch

If you’re managing a package, a case, or a funding stream and need reliable home support, we’re here to help.

Call us: 0345 030 3845 (Monday to Friday, 8am to 5pm)

Submit a Case

Ready to submit a case to Happiest at Home? Complete the form below, and we will get things started. 

Book a call


How referrals work

  1. Referral received (commissioning/brokerage/social worker or DP recipient)
  2. Quick scoping call to confirm outcomes, risks and rota
  3. Matching to a suitable support worker (or small team)
  4. Start-up & introduction (where possible)
  5. Support begins + agreed updates / reporting cadence

Commissioning or referral enquiry

If you’re commissioning a package, arranging spot provision, or supporting a Direct Payment recipient, we’ll help you scope the quickest safe way to mobilise.

“I live alone and have huge anxiety and self-confidence problems. I have suffered with this horrible condition for my whole adult life and it’s so bad that I struggle to leave the house.

I heard about Happiest at Home and contacted them, as I desperately needed to get out of the house at least once a week to get some fresh air, have a chat and make a new friend.

I now have my Carepal who is called Amanda, she is lovely and takes me out in her car to places like the beach. I should have done this 30 years ago, I have missed out on so much!”

Miss DR - Newcastle

Frequently Asked Questions

Do you cover our area?

Happiest at Home provides UK-wide matching, subject to worker availability, local arrangements, and whether we can safely and reliably deliver the package in that area.

When we receive an enquiry, we will usually look at:
• the person’s location 
• the type of support required 
• the hours and pattern of support 
• how quickly the package needs to start 
• whether we can provide the right dedicated worker or small consistent team

What support does Happiest at Home provide?

Happiest at Home provides support at home and in the community for people who need practical, consistent, person-led help to live more safely and independently.

Our service focus includes:
• enabling support 
• community access 
• wellbeing support 
• respite 
• disability support 
• supported living at home 

Support is shaped around the individual’s needs, routines, goals and agreed outcomes.

Who is the service suitable for?

Happiest at Home is suited to children, young people or adults, depending on the package, who need reliable one-to-one or small-team support at home or in the community.

This may include people who need support with:
• daily routines 
• accessing the community 
• reducing social isolation 
• building confidence and independence 
• family respite 
• disability-related support 
• maintaining a stable home-based package 

This helps social workers and families decide quickly whether the service is likely to be a good fit.

Do you accept Direct Payments, spot provision and planned packages?

Yes.

Happiest at Home can support packages through:
• Direct Payments
• spot purchasing
• planned packages
• other agreed local commissioning arrangements, subject to local process 

This gives Local Authorities and families flexibility in how support is arranged and funded.

How quickly can support start?

Start times depend on the location, hours, complexity of need and worker availability, but Happiest at Home is designed to move quickly once the brief is agreed.

For urgent situations, including discharge-related or at-risk package gaps, we aim to respond promptly and confirm whether we can safely support the package, what staffing route is available, and the likely mobilisation timescale.

This is especially important for:
• discharge teams 
• social workers managing urgent risk 
• families needing support to begin quickly

How do you match workers to the person?

Happiest at Home uses a continuity-led matching approach. Our aim is not simply to fill hours, but to identify a dedicated worker or small consistent team suited to the person’s needs, personality, routine and goals.

We consider:
• the person’s preferences 
• communication style 
• routines and lifestyle 
• support goals 
• family dynamics where relevant 
• location and practical compatibility 

This helps create a more stable and sustainable package from the outset.

Will the person have the same worker each time?

Continuity is one of Happiest at Home’s main priorities. Wherever possible, support is built around a dedicated worker or a small consistent team, rather than a high number of rotating staff.

This matters because continuity can improve:
• trust 
• engagement 
• routine stability 
• family confidence 
• outcome delivery 
• overall package sustainability 

This is often one of the first things families and social workers want reassurance on.

Can you support hospital discharge or step-down packages?

Yes, where the package is suitable and staffing is available, Happiest at Home can support discharge-related packages, short-term step-down arrangements, and support designed to reduce the risk of delayed discharge or re-admission.

This may include:
• settling back at home 
• rebuilding routine and confidence 
• community re-engagement 
• practical support while longer-term arrangements are considered 
• respite or interim cover 

This makes the service relevant not only to long-term care planning, but also to discharge and transition planning.

How do you evidence reliability, attendance and value for money?

Happiest at Home understands that Local Authorities, Direct Payment holders and families need confidence that support is actually being delivered as agreed.

Evidence can be supported through:
• timesheets or recorded hours worked 
• clear records of visits delivered 
• confirmation of attendance and consistency 
• visibility of agreed hours against delivered hours 
• review of package stability over time 

This helps provide a clearer audit trail for:
• commissioners 
• social workers 
• Direct Payment families 
• financial oversight where required

What makes Happiest at Home different from a standard agency model?

Happiest at Home is built around matching and continuity, rather than simply covering shifts.

Our approach is designed to give commissioners and families:
• a more personalised fit 
• greater continuity 
• a smaller, more consistent worker team 
• support shaped around outcomes and quality of life 
• a service that works well for home-based and community-based packages

Can Happiest at Home work with professionals and families around agreed outcomes?

Yes. Happiest at Home can work alongside:
• social workers 
• commissioners 
• discharge teams 
• families 
• advocates 
• other relevant professionals 

Support can be aligned to agreed outcomes such as:
• maintaining placement stability 
• improving independence 
• increasing community access 
• reducing family pressure 
• promoting wellbeing 
• preventing breakdown of support arrangements