Our commitment to you

Clear, respectful commitments about how Happiest at Home approaches matching and support.

  1. We listen to your wants, needs, routines and preferences.
  2. We involve you in choosing whom you would like to meet from suitable CarePal profiles.
  3. You meet a potential CarePal before support starts.
  4. We match for familiarity and continuity, with a dedicated CarePal or a small consistent team where appropriate.
  5. We explain the checks and practical arrangements relevant to your proposed support before it begins.
  6. If something is not working, we listen and discuss the next steps, including whether another suitable match should be considered.
  7. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.

Our minimum visit is two hours, with a minimum support package of six hours per week. Tell us your postcode so we can discuss suitability and CarePal availability.

Talk to us about support