A simple process.
Step 1
A chat about what really matters
We’ll talk through routines, preferences, goals, risks, and what “great support” looks like for you or your loved one.
Step 2
Matching
We match CarePals based on:
– Support needs
– Availability and location
– Personality, interests and communication style
Step 3
CarePal profiles
We send profiles so you can see experience, background and the “human details” that help you decide.
Step 4
Meet & greet
A relaxed call or visit so everyone feels comfortable.
Step 5
Start support
Support begins when you’re happy with the match, and continuity stays at the centre.
Some frequently asked questions
Do you always get the same person?
Our model is relationship-led: we aim for a dedicated CarePal. If visit frequency is high, we may recommend a small consistent team to protect continuity.
How fast can support start?
It depends on location, hours needed and matching criteria — we’ll be honest about timings and options after the first chat.