The relevant professionals should establish the person’s care and treatment requirements and discharge arrangements. Families may also want companionship, practical help and support with everyday routines.
Planning everyday support at home
Happiest at Home can discuss whether CarePal matching is suitable for these agreed support needs. We review the postcode, hours, preferred routine and matching preferences before considering suitable profiles. The individual remains involved in choosing and meeting a potential CarePal.
This should not be relied on as an emergency or immediate-start discharge service. Wound care, catheter management, medication administration and rehabilitation must not be assumed to form part of everyday support.
We take time to understand your support needs, interests, routines and communication preferences before sharing suitable CarePal profiles. You help choose whom to meet and meet before support starts. We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity and trust. The same individual cannot be guaranteed for every visit.
Tell us about any personal-care, medication or specialist requirements. These need a separate suitability and scope check under the current arrangements before anything is agreed.
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. This is planned regular support, not an emergency or immediate-start service.