Companionship from someone you help choose

Good company means different things to different people. You might enjoy a proper conversation over tea, someone to share a favourite hobby with, or a quiet companion while you get on with your day. Start with what you enjoy, rather than what you think a support visit ought to look like.

Company that feels comfortable

Perhaps you would like to talk about a book, listen to music, prepare a meal together or make time for an agreed outing. Tell us which parts of your week you look forward to and where you would welcome more company.

You set the pace. Some people love a lively conversation; others prefer a quieter presence. Your interests, routines and way of communicating help us understand who you might feel at ease with.

Get to know the person before support begins

A CarePal is a care and support worker matched around your needs, interests, personality and routine. We share suitable profiles so you can help choose whom to meet. Meeting first gives you space to ask questions and see how the conversation feels.

If you are arranging support for someone else, their wishes guide the match. Family or trusted people can join the discussion where the person wants this.

Time to build familiarity

Regular visits give a CarePal time to learn the small things that matter to you, such as how you like your tea or which activity you would rather do together. We aim for a dedicated CarePal, or a small consistent team where appropriate. The same individual cannot be guaranteed at every visit.

If the match needs reviewing, tell us what is working and what would make visits feel more comfortable. We will discuss the options with you.

Let’s talk about what would help

Our minimum visit is two hours, with a minimum support package of six hours per week. Both minimums apply.

There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.

We check the proposed activities, your postcode and CarePal availability before agreeing support. Personal care, medication or specialist tasks need a separate suitability and scope check. This is planned, regular support.

Find my CarePal or call 0345 030 3845. You can also read our care FAQs.