Before support begins, ask who is responsible for each activity and what the agreed arrangement includes.
Questions to ask before agreeing support
- What exact activities can be agreed for this person and postcode?
- Who is the contracting party, and who delivers and directs each activity?
- What evidence supports the worker’s relevant experience and checks?
- Can the individual review suitable profiles and meet first?
- How will absences, concerns and changes be discussed?
- What are the charges and contractual responsibilities?
Check the actual operating arrangement
Matching and the delivery of regulated activities are distinct roles. Ask about the arrangement that will apply to you. Do not infer registration, training or a service capability from a marketing description.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.