We’re designed to help when you need:

  • Spot provision to stabilise a situation quickly
  • Direct Payment support that’s flexible and relationship-led
  • Planned packages that prioritise independence, routine and outcomes

Call our team Make a referral Commissioning enquiry

Key facts

  • Service focus: enabling support, community access, wellbeing, respite, disability support, supported living at home
  • Commissioning routes: Direct Payments, spot purchasing, planned packages
  • Approach: continuity-led matching (dedicated worker or small consistent team)
  • Coverage: UK-wide matching (subject to availability and local arrangements)

Who this suitable for

Local Authority Commissioners

If you’re commissioning outcome-led support and need rapid, reliable mobilisation with clear communication and safeguards.

Social Workers & Brokerage Teams

If you need a provider who can help stabilise a package, reduce missed calls, and provide consistent staffing with practical reporting.

Direct Payment Recipients & Families

If you hold a Direct Payment and want support that feels human, consistent, and easy to manage.

What we can provide (typical packages)

Enabling support (independence-led)

  • Daily living support (routines, confidence, prompting, skills-building)
  • Reablement-style outcomes and step-down support
  • Structured weekly goals and progress note

Community access & wellbeing

  • Support to attend appointments, groups, volunteering, hobbies and day opportunities
  • Reducing isolation and increasing independence safely
  • Travel training / accompanied journeys (where appropriate)

Disability support

  • Learning disability, autism, mental health and physical disability support
  • Consistent approaches that reduce anxiety and improve engagement
  • Positive routine-building and family coordination

Planned respite and short breaks

  • Planned respite to prevent carer breakdown
  • Reliable cover that reduces last-minute cancellations

Urgent spot provision (stabilisation)

  • “Bridge” support while a longer-term plan is put in place
  • Hospital discharge support and short-term coverage
  • Crisis prevention / risk reduction packages

Direct Payments – how we help

Direct Payments can be powerful, but they can also feel complex for families.

We help Direct Payment recipients by providing:

  • Flexible scheduling (days/times that fit real life)
  • Continuity (dedicated worker where possible)
  • A clear start-up process (to reduce delays and misunderstandings)
  • Support coordination with family/social work teams (with consent)

If a family needs help managing employment admin, we can explain common options (managed accounts, payroll support, documentation) and what we can practically provide within our model.

Independent Living

Spot provision – when you need support fast

Spot provision is often needed when:

  • A package has broken down due to staffing inconsistency
  • A family is at risk of crisis or carer breakdown
  • You need interim support while longer-term recruitment/commissioning happens
  • A discharge plan needs immediate mobilisation

Our spot provision approach focuses on:

  • Speed + safety (mobilise quickly, without skipping checks)
  • Clear communication (who is attending, when, and what the plan is)
  • Stabilisation outcomes (reduce risk, restore routine, improve engagement)

Safeguarding, quality and communication

Our delivery expectations include:

  • Safer recruitment and screening checks (role-appropriate)
  • Clear boundaries, professionalism and respectful communication
  • Risk-aware support planning aligned to requested outcomes
  • Escalation routes for concerns, missed calls or risk changes
  • Regular updates to agreed stakeholders (with consent and information sharing in place)

Where regulated activity is required, support is delivered in line with applicable regulatory requirements and commissioning expectations.

CarePal
Companionship

What we need from you to mobilise

  • Support goals / outcomes and preferred approach
  • Hours, rota pattern, start date, and location
  • Key risks and triggers, including safeguarding info
  • Moving & handling needs and any equipment
  • Medication support requirements (if any)
  • Communication needs (capacity, best contact method, consent preferences)
  • Funding route: Direct Payment / spot / planned package

Send a referral

How referrals work

  1. Referral received (commissioning/brokerage/social worker or DP recipient)
  2. Quick scoping call to confirm outcomes, risks and rota
  3. Matching to a suitable support worker (or small team)
  4. Start-up & introduction (where possible)
  5. Support begins + agreed updates / reporting cadence

Commissioning or referral enquiry

If you’re commissioning a package, arranging spot provision, or supporting a Direct Payment recipient, we’ll help you scope the quickest safe way to mobilise.

Make a referral Commissioning enquiry Call our team

“I live alone and have huge anxiety and self-confidence problems. I have suffered with this horrible condition for my whole adult life and it’s so bad that I struggle to leave the house.

I heard about Happiest at Home and contacted them, as I desperately needed to get out of the house at least once a week to get some fresh air, have a chat and make a new friend.

I now have my Carepal who is called Amanda, she is lovely and takes me out in her car to places like the beach. I should have done this 30 years ago, I have missed out on so much!”

Miss DR - Newcastle

Frequently Asked Questions

Do you accept Direct Payments?

Yes — we support Direct Payment recipients and families with flexible, relationship-led support.

Do you offer spot provision?

Yes — for stabilisation, bridging support and urgent cover (subject to availability).

Can you provide a consistent worker?

We aim for a dedicated worker; where hours are high we may propose a small consistent team to protect continuity.

How quickly can support start?

It depends on location, hours, risk profile and matching requirements — we’ll give a realistic mobilisation plan after the scoping call.

Do you provide reports/updates?

We can agree a practical update cadence aligned to outcomes and the commissioning route, subject to consent and information-sharing requirements.