People have different interests, access requirements and support preferences. Describe the activities wanted so the proposed arrangements can be checked.
Let the person choose the activity
Ask what kind of company the person enjoys. This might be conversation at home, a hobby, contacting friends or an agreed community activity. Regular company is an opportunity to spend time together, without promising a change in health or wellbeing.
Plan outings individually
Discuss the destination, pace, access and travel arrangements in advance. Driving, transport, mobility assistance and expenses are checked for the particular arrangement; a CarePal’s availability does not itself confirm them.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.