Ask how a potential support arrangement could allow time for familiarity, and how changes or absences would be discussed.
Discuss what familiarity means to you
Explain the routines, communication preferences and interests that matter to the person. A potential CarePal can learn these details as a relationship develops; meeting first gives you an opportunity to consider the fit.
Plan for changes as well as regular visits
Ask how proposed hours, illness, holidays and a change in needs would be handled. Larger packages may need a small consistent team. Familiar support is an aim and does not establish a particular clinical outcome or guarantee one worker at every visit.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.