Shopping and meal preparation are different from specialist eating or feeding support. Explain the activities required before a support arrangement is considered.
Agree the practical help wanted
You might want help with shopping, preparing a meal or sharing time at the table. Discuss food preferences, the household routine and the tasks you would like to do yourself.
Keep specialist eating support separate
Feeding assistance, swallowing difficulties, prescribed diets and other specialist requirements need a separate scope and suitability review. CarePal matching does not replace assessment or advice from the relevant qualified professional.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.