Medication-related support needs precise checks. An initial enquiry is a way to discuss requirements; it does not confirm that medication duties can be provided.
Explain the exact support required
Medication reminders, administration, storage, recording and decisions about doses are different activities. Tell the team what is needed so it can check the present scope, responsible parties, suitability and necessary arrangements before anything is agreed.
Keep medical decisions with the relevant professional
Do not assume that companionship or practical help includes medication duties. Changes to medication and questions about doses or side effects should be directed to the relevant qualified professional. A matching enquiry does not confirm a medication service.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.