Share the routines, interests and communication preferences that matter to you. These details help frame a discussion about suitable everyday support.
Agree the everyday activities
Start with the tasks and shared activities you would like help with: conversation, hobbies, shopping, meal preparation or agreed household tasks. Decide what you want to do yourself and what support would be useful.
Review the practical arrangements
Explain the support postcode, preferred routine and any access or travel requirements. The team checks the proposed activities and relevant experience before discussing a match. Changes to duties or hours need discussion and agreement.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.