Family routines change over time. Talk together about the everyday help wanted and how the individual wishes others to be involved.
Start with the person’s preferences
Discuss which everyday activities the person wants support with and how family or trusted people should be involved. Agree who to contact about practical changes, with the person’s wishes and appropriate permissions in mind.
Plan around work and other commitments
Share the proposed routine and regular hours so suitability and matching possibilities can be checked. A requested start date, last-minute change or need for cover is a request to discuss, rather than a confirmed arrangement.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.