Start with the destination and the assistance required, rather than assuming every CarePal can drive or provide physical support.
Describe the proposed journey or activity
Explain where you would like to go, the access requirements, preferred pace and practical help needed. Agreed everyday outings are considered individually, including the support postcode and CarePal availability.
Check assistance and transport before agreeing
Driving, vehicle use, insurance, transfers, lifting and mobility assistance must be checked for the specific arrangement. They are not automatic parts of companionship or community support. Do not rely on matching as a falls-prevention service or a guarantee of safety.
Choosing someone to support you
A CarePal is a care and support worker matched around the individual’s support needs, interests, routines, communication preferences, location and availability. You review suitable profiles, help choose whom to meet and meet a potential CarePal before support starts.
We aim for a dedicated CarePal, or a small consistent team where appropriate, so there is time to build familiarity. The same individual cannot be guaranteed for every visit. Discuss absence and cover arrangements before support begins.
Discuss whether we can help
Our minimum visit is two hours, with a minimum support package of six hours per week. There is no upfront matching fee. Payment begins when a suitable CarePal is in place and support starts, in line with your agreement.
Support is subject to suitability, agreed arrangements and CarePal availability. Any personal-care, medication or specialist requirements need a separate scope and suitability check before anything is agreed. This is planned regular support, not an emergency or guaranteed immediate-start service.