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People have different interests, access requirements and support preferences. Describe the activities wanted so the [...]

Personalised support starts with listening to the person’s routines, interests and communication preferences, then agreeing [...]

Before support begins, ask who is responsible for each activity and what the agreed arrangement [...]

Clear questions help you understand a proposed support arrangement. Ask for evidence relevant to the [...]

Review the actual activities, responsibilities and practical arrangements before choosing someone to support you.

Holiday routines may bring different practical tasks and timings. Discuss the proposed dates and support [...]

Share the routines, interests and communication preferences that matter to you. These details help frame [...]

The individual’s preferences should guide a support discussion, including who they would like to meet [...]

A family request involving a child needs an individual scope and suitability review. Tell the [...]

Ask how a potential support arrangement could allow time for familiarity, and how changes or [...]